FAQ's
1/ How often is your web site updated with new products?
We update our web site every week so you can keep up with our
new products by visiting our site from time to time, remember
to book mark this web site for your convenience or sign up for
our newsletter and we'll keep you informed.
2/ Do you accept enquiries for products not listed on your
site?
Yes, we welcome your enquiry and will can make clothes to
order including special sizes.
3/ Can you make cloths using my designs?
Yes, we can customize jeans and other cloths with your choice
of designs visit our Custom Designs
page for details.
4/ Do you offer wholesale prices?
Yes, we have a trade counter dedicated to wholesale enquiries.
click here for more details.
5/ How do you ensure the security of online payments?
We use
www.ikobo.com to process online credit card
orders, we use a secure server, which utilizes Netscape's
Secure Socket Layer Protocol (SSL) and is protected during
order submission. You will see an unbroken 'key' icon at the
bottom of your browser upon entering information into the
online order form.
6/ Do you offer a money back guarantee?
We do offer a money back guarantee but subject to certain
conditions as itemized in our company Returns Policy
click here for full details.
Please note www.HIPSIS.com
cannot be responsible for any packages that are detained by
customs in your country.
7/ How long will delivery take?
We need 3 working days to process your order before shipping
we try to get your purchase to you within 10 -28 days subject
to postal services.
8/ How do you pack goods to avoid accidental damage during
delivery?
All products are carefully wrapped we use a combination of
packaging materials such as bubble wrap, foam and corrugated
cardboard boxes. In the rare event you receive damaged goods,
you may check our Returns Policy
9/ Who is responsible for custom duties?
Custom duty and tax vary in different countries and states
throughout the world. You may be required to pay some duty on
certain items purchased from overseas. The buyer is
responsible so you might want to check first with your local
customs office. Please note www.HIPSIS.com cannot be
responsible for any packages that are detained by customs in
your country.
10/ What type of payment methods do you accept?
We offer 3 ways to pay -
1/ Secure online credit card payment via www.ikobo.com
2/ Weston Union transfer
3/ Personal Check USA and UK only (allow stand time for
clearance)
4/ Telegraphic Funds Transfer (TT)For more information on ordering, please go to
How to order
11/ What types of credit card payments do you accept?
We use www.ikobo.com to process your order they
accept all major credit cards such as Visa, MasterCard, Diners
Club and American Express.
12/ How do you charge non-US citizens in US$?
When you place your order we debit your card in US$, your
credit card statement will show that amount in US$ and the
equivalent will be debited in your local currency.
13/ Do you accept personal checks or money orders?
Only from UK and USA but we need the standard number of bank
working days to clear the funds before we can ship your order.
Contact us by email
service@hipsis.com for the bank details when you are ready
to order. We cannot accept personal checks or money orders
from else where. If you
can't order on-line using a credit card then we recommend
offline payment via Western Union cash transfer or bank TT
(Telegraphic Funds Transfer, otherwise known as Wire Transfer
in some countries. Please Email us for more details . (link to
email form)
14/ How long does it take for you to answer customer
enquiries?
We try to answer our enquiries within 12 - 48 hours.
15/ How do you acknowledge my orders?
When you place your order, you will see a page acknowledging
the successful submission of your order. You will also receive
an email confirming your order from
www.ikobo.com
and a personal email from our customer service staff at HIPSIS
confirming the status of your order.
16/ Why isn't my browser working with your site?
To purchase merchandise from this site, you must be using a
browser that is SSL-compliant and has a "secure mode." When
your browser is in secure mode, you will notice an unbroken
key or lock at the bottom of the page. We recommend using
Microsoft IE 3.02 or Netscape 3.02, or later.
17/ If I have problems with on-line ordering what can I do?
Your browser could be configured to not accept "cookies." This
site uses cookies to keep items added to an order "attached"
to the correct shopper. You can change your browser option to
accept cookies in the preferences.
18/ What do you do with our personal details once we have
ordered
You privacy is guaranteed. ONLY
www.ikobo.com
the company who processes the financial transaction securely
knows your complete credit card details and your credit card
number is encrypted at all times.
www.HIPSIS.com DO
NOT give or sell ANY information we get from customer orders
or email registrations.
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